Westbank Library

1309 Westbank Dr Austin, TX 78746 · Map it!

Laura Bush Community Library

9411 Bee Cave Rd Austin, TX 78746 · Map it!
FAQs 2017-07-02T12:01:25+00:00

Frequently Asked Questions

Animals in the library 2017-06-22T10:48:48+00:00
Animals in the library must be carried and under control; service animals may walk on a leash, but must be properly identified as a working animal and must be well-behaved.
Ask a librarian 2017-05-09T11:22:11+00:00
Assistance for the blind and visually impaired 2017-06-28T10:32:00+00:00

For persons who have have no vision, low vision, or are unable to hold a book the Library of Congress in conjunction with The Texas State Library and Archives Commission offers the Talking Book and Braille program

Also, our libraries have NVDA (NonVisual Desktop Access) screen reader software installed on our public PCs. Ask a librarian for details on using the software.

 

Behavior at story time and children’s programs 2017-07-06T13:26:06+00:00
  • Storytimes are designed for particular age groups, but we do our best to accommodate siblings and others for whom the program may be developmentally appropriate.
  • Parents and caregivers should participate along with their children at storytime, singing, dancing, doing fingerplays, making crafts, etc.
  • It is normal for young children to wiggle, make noise, and get distracted during storytime. A child that is disrupting the storytime experience for others should be taken out of the room until they are more settled.
  • Parents and caregivers should refrain from talking to each other and using their phones during storytime.
  • Parents and caregivers are responsible for the safety of their children. Children age six and under must always have an adult within sight. Children 7 and 8 must always have an adult in the library.
  • Programs for older children may have age limits applied.
View our Code of Conduct for more information on conduct and safety.
Book donation and book sale room 2017-06-22T11:33:29+00:00
  • Bring your gently used books to the Westbank Library location and hand them to us through the lobby window.
  • Book Donation receipts are available at the circulation desk.
  • For more information about book donations, visit our Book Sale Room page.
Catalog tips 2017-08-13T15:20:57+00:00

Logging in from our website

 

Basic Tips and Examples — Keyword Search

Most likely, you’ll want to use this simple search. It performs a Google®-type search (including support for putting phrases in quotes). It searches all titles, subtitles, authors’ first and last names, various notes, and a number of other fields. You’ll be presented with the list of library items based on their relevancy to your search. Word order and letter case do not matter. NOTE: For searches with “AND”, “OR”, etc, use More Search Options.

To use this method, simply type a word, words, or phrase into the blank at the top of the screen. Then either push the Enter key on your keyboard, or click the GO! button. Other search options in the drop-down menu are “Title Starts With”, “Title Contains”, and “Author”.

Keyword Search Examples:

  • DVDs based on books by John Grisham:
    grisham dvd
  • The Lord of the Rings series:
    “lord of the rings”
  • Snakes in Texas:
    snakes texas
  • Items involving a particular fictitious character:
    jack ryan
  • That book you heard about once, written by somebody named Fred that has “Sea” somewhere in the title:
    fred sea

Detailed Searching Help

Account Management Help

Cell phone use in the library 2017-07-06T14:24:45+00:00
  • Our libraries provide for a mix of activities, both quiet and noisy. We expect library users to curb the things they are doing that are disturbing to people around them.
  • Please silence your phone’s ringer, and take loud or long phone calls outside or into the lobby.
  • Read our Code of Conduct for more information.
Code of Conduct 2017-07-06T14:31:39+00:00

At Westbank Libraries, we expect visitors to respect others, respect property, stay safe, and obey the law.  Persons violating the Code of Conduct may be asked to leave the library. Read the full Code of Conduct for more information.

Consumer Reports 2017-06-21T16:44:11+00:00

In addition to Consumer Reports Buyer’s Guides and current print issues available at each location, members have access to the electronic version of Consumer Reports. Visit the Instructions Page for step-by-step instructions on how to access Consumer Reports online from home as well as other electronic resources.

Downloading ebooks (Overdrive) and digital magazines 2017-07-19T10:07:21+00:00

Family Memberships have access to ebooks through Overdrive and digital magazines through RBDigital, a.k.a. Zinio for Libraries.

Visit our Instructions Page for step-by-step instructions on accessing our online resources.

Exhibiting art at the library 2017-07-19T11:17:28+00:00

Our Art @ Laura’s page has information on exhibits, art guidelines, and how to submit your art.

Family Centers 2017-07-05T14:27:53+00:00

Westbank Libraries has a Family Center in each of its locations. This is a closed off area designed for indoor play where kids and their caregivers can have a space for fun and exploration. Since the Family Centers are not soundproof, indoor voices are encouraged.

Food and drink in the library 2017-07-06T17:11:47+00:00
  • Westbank Libraries offer coffee ($1) and healthy vending options (prices vary).
  • Outside food and drink are allowed, but messy foods and foods with strong odors should be eaten outside.
  • Drinks need lids.
  • Please clean up after yourself, and report any accidental spills or damage.
  • Details are in our Code of Conduct.

 

Genealogy help 2017-06-11T14:25:24+00:00

Join us for First Friday Genealogy at Laura’s Library on the first Friday of every month.

In addition, Westbank libraries offers access to resources that can help you with your genealogy research. Below are just a few databases to get you started.

  • America’s Genealogy Bank
  • Ancestry Library *accessible through only through our libraries’ computers.
  • HeritageQuest Online
Getting the newsletter 2017-06-27T16:02:11+00:00

Members of the library are automatically enrolled in our twice-a-month newsletter. If you are not a member and would like to get the newsletter, you can subscribe here.

Getting a library card 2017-08-01T12:40:08+00:00

If you live in the Westbank Library District, which covers households within the Eanes School District, you are eligible for a free Family Membership.

For households outside the district, there are several membership options available. We are not part of Austin Public Library.

New members must present proof of residency.

Click here to view different levels of membership: Membership Options.

 

Hours & Holidays 2017-08-21T14:41:57+00:00

Westbank Library – 1309 Westbank Dr. Austin, TX 78746

  • Monday – Thursday: 10:00 a.m. – 7:00 p.m.
  • Friday – Sunday: 11:00 a.m. – 5:00 p.m.

Laura’s Library – 9411 Bee Cave Rd. Austin, TX 78733

  • Monday – Thursday: 10:00 a.m. – 7:00 p.m.
  • Friday – Sunday: 11:00 a.m. – 5:00 p.m.

2017 Holiday Closures

  • New Year’s Day: January 1
  • Martin Luther King Day: January 16
  • President’s Day: February 20
  • Easter: April 16
  • Memorial Day: May 29
  • Independence Day: July 4
  • Labor Day: September 3 and 4
  • Thanksgiving: November 22, 23, and 24
  • Christmas: December 24, 25, and 26
Interlibrary Loan (ILL) 2017-06-28T11:12:29+00:00

Interlibrary loan is the process by which we borrow materials from another library system. Getting items from other libraries can take up to 30 days. This service is usually free but occasionally a library will charge for this service. We will let you know if this is the case before the request is confirmed. See the Requesting an item page for steps to place an interlibrary loan request.

Internet Use Policy 2017-06-21T16:53:43+00:00

Our Internet Use Agreement is found on our Policies Page.

Library cards for teachers 2017-06-27T16:05:34+00:00

Area school employees can get a free Neighbor Card membership, which allows for 6 items at a time. View other details here: Membership Options.

Library programs are free 2017-06-22T15:26:47+00:00
  • Programs are free and open to the public
  • No registration required unless noted in the program description
  • Some programs have strict age restrictions
  • Visit our Programs Page
Lost library cards 2017-06-28T09:34:56+00:00

If you have lost a copy of your library card, you can purchase replacements copies for $1. You can also create an electronic copy of your card on your smartphone. If you suspect theft, come to the information desk to get a new card number.

The Madrone Canyon Trail 2017-07-06T17:22:46+00:00

The Madrone Canyon Trail, home to many endangered madrone trees and other native flora and fauna, winds through the valley behind Laura’s Library. Visitors are welcome to hike the trail at their own risk. Visit our Madrone Canyon Trail page to learn more about the trail and our monthly guided hikes.

Membership limits and privileges 2017-07-02T14:13:06+00:00
  • Books, Audio Books and Magazines check out for two weeks.
  • Movies and Children’s DVDs check out for one week.
  • eBooks and eAudioBooks from Overdrive check out for two weeks (available to Family Memberships only).

Newspapers and magazines 2017-06-28T10:19:58+00:00

We have three newspapers delivered daily to each location:

  • Austin American Statesman
  • New York Times
  • Wall Street Journal (delivered on business days)

We also offer other print publications such as Barron’s, Investor Business Daily, and the Picayune. Access electronic issues of newspapers through your Catalog Account and select NewsBank under the Electronic Resources banner.

Magazine selection varies by location. We have a wide array, including magazines for youth and teens. The most recent issues are available for in-library use. Back issues can be checked out. Electronic magazines are available through Zinio.

Parking 2017-07-06T17:26:26+00:00

The Westbank Library parking lot can get filled when events are going on.  We encourage you to car pool for large events if you can, but if you arrive and the lot is full, here are some tips to help prevent a parking ticket or getting towed.

  • You may park on the Library’s grass along Westbank Dr. as long as you car is COMPLETELY off the road.
  • During the Summer ONLY, you may park in the Eanes parking lot.  There is a walk-out gate near the library that you can use for easy access to the library.
  • Parking is available along Pinnacle Road after 10:00am.
  • Do not park in the Staff Parking Log or block the drive to the Staff Lot.
  • Do not park along Silver Hill Rd between 11am and 2 pm. Parking tickets are issued during that time.

 

 

 

Posting on our bulletin board 2017-07-06T17:29:16+00:00

Space in the foyer of both Westbank and Laura’s Library has been set aside for community displays. The Community News Bulletin Board may be used to advertise events, sales, and other community news and is limited to a single flyer.  All items must be signed and dated by the Circulation Desk Coordinator.

Any circumstances not covered in the above rules and policies will be resolved by discussion with the Library Director/Associate Director and/or Programs Librarian.

To post:

  • Get a date stamp and thumb tack from the checkout desk.
  • Max size 8-1/2” x 11” at Westbank and 8-1/2” x 5-1/2” (half-sheet) at Laura’s. No duplicate postings.
  • ŽNotices are removed after one month, or after the event has taken place.
  • Be tidy – do not to cover other people’s notices.

 

 

Presenting a program in the library 2017-07-05T15:23:37+00:00

Westbank Libraries offers a wider variety of programming for all ages. We love to partner with community organizations or those with special expertise to present programs that may be of interest to our community. Please note that all library programs must be educational in nature and not a promotion for a business or organization. If you’d like to present a program at the library, please email our programs manager Kristi. Not all requests for presenting a program can be accepted based on the sheer volume that we receive and it may take up to one month to receive a reply for a request.

 

 

Printing, scanning, photocopying, and faxing 2017-06-22T11:12:17+00:00

Printing

Printing is allowed from our public PCs only
Black and white printouts are $0.05 per page
Color printouts are $0.50 per page
Pay for your prints at the information desk, and a staff member will release it to the printer for you

Scanning

Use our Xerox machine to scan and save to your USB drive, or scan to an email as a PDF attachment. Both options are free.

Photocopying

Black and white photocopies are $0.05 per page
Color photocopies are $0.50 per page
Pay for your copies at the information desk, or at the slot box near the copier.

Faxing

You may use our fax machine for outbound documents. Fax is only available for local or 1-800 numbers only.

 

Program registration and limits 2017-07-06T17:30:44+00:00

Westank Libraries does not require registration for the majority of its programs. From time to time, we may place limits based on the number of materials we have, or by age, depending on the content of the program. Fire code limit for The Commons at Laura’s is 252 and for The Gathering Room at Westbank is 100.

For questions about programs contact the Programs Manager Kristi Floyd.

 

Quiet work spaces 2017-07-06T17:39:59+00:00

Both of our libraries have tables throughout, where many people work in reasonable quiet each day. There is a quiet reading room in each library which is generally reserved for quiet study or reading, and Westbank has a collaboration room which is often set aside for quiet work when not in use for meetings. We also have outdoor spaces with tables and wifi.

Our libraries are shared spaces, and we try to be flexible about the use of those spaces to allow for both quiet and collaborative work. We expect visitors to respect the volume level set by others that were in an area before them. Staff members are happy to help you find a quiet place to work, and they will also help you negotiate the shared use of a space if use is in conflict.

During certain programs, like large children’s events, quiet space may be difficult to find.

Reading Recommendations 2017-06-21T15:45:45+00:00

Visit our My Librarian and Kid’s Room pages for help with finding your next read. In addition, Westbank Librarians have curated lists based on books you have liked on our catalog page.

Contact us, and we can help find your next book.

Renewing your items online 2017-06-27T17:56:51+00:00

To renew an item from home, log in to your Catalog Account and select My Account. Next, click ‘Items Out/Renew’ and then the ‘Renew’ button for the items you wish to renew.

  • Books, audiobooks and magazines may be renewed twice if they have not been reserved by another library member.
  • DVDs can be renewed once if they have not been reserved by another library member.
  • Bluebonnet and Lone Star titles cannot be renewed.
Research Assistance 2017-07-06T17:44:00+00:00

Westbank Libraries have many degreed librarians on staff who are trained to do research. They can

  • help you find quality resources in our collections and beyond
  • help you with citations
  • teach you how to search databases
  • teach you how to see and access what other libraries have in their collections

 

Reserving a meeting room 2017-07-06T17:46:08+00:00

Westbank Library and the Laura Bush Library have meeting rooms which can sometimes be reserved for community use. To learn more please visit ou Meeting Rooms Page and read our Meeting Room Policy.

Return items at either library 2017-06-28T10:21:10+00:00

Checked out materials can be returned to either Westbank or Laura’s Library, regardless of check out location.

Safety of children 2017-06-22T14:40:47+00:00
Safety is of utmost concern at our libraries, and those concerns include any action by any person in the library which may cause harm to that person or to anyone else.
  • All children are the responsibility of their parents, not the library.
  • Children 6 and under need to be with an adult.
  • Children 7 and 8 must have an adult in the library.
  • No running, climbing, or throwing things.
  • Read our Code of Conduct
Self checkout 2017-06-28T10:25:49+00:00

We have self checkout stations at each location. To use these you will need your physical library card or the electronic copy of your card from your phone. You can only renew items on these stations if you have the materials with you.

Software on our computers 2017-06-21T17:30:51+00:00

Operating System:

  • Windows 10

Web Browsers:

  • Firefox
  • Chrome
  • Internet Explorer

Media:

  • Windows Media Player
  • VLC Video LAN

Documents:

  • Microsoft Office
  • Adobe Reader
  • Foxit Reader

Accessibility:

  • NVDA
  • Screen Magnifier

 

Technology Help 2017-06-22T15:02:36+00:00

We offer Tech Help during special sessions, during tech classes, and pretty much any time at the desk.

Get help with all of your technology from a tech teen. Bring cameras, laptops, question about social media, apps, or anything else that comes to mind! Our tech-savvy teens will provide one-on-one help with all your technology questions.

@ Laura’s Library on the 1st Saturday of the month from 11 a.m. – 1 p.m.

@ Westbank Library on the 3rd Saturday of the month from 11 a.m. – 1 p.m.

@ Westbank and Laura’s Library each Tuesday of the month from 5 p.m.-7 p.m.

Texshare for Texans 2017-06-27T15:50:06+00:00

Those with a full family membership can get a TexShare card to use at participating libraries outside of our system, such as Austin Public Library. Ask at the front desk for more information.

If you live outside the library’s district, you can apply for a free TexShare membership for use at Westbank Libraries. See our Membership Options for more.

Tutoring in the library 2017-07-06T17:57:54+00:00
Westbank Libraries recognize the service that tutors provide in supplementing the education of members of our community. Tutors are welcome to tutor in open library spaces (not enclosed quiet rooms) if they can do so without disturbing others. Tutors are limited to working with three students or fewer at a time.
Because of our proximity to the high school, the upstairs meeting room at Westbank is reserved for after-school tutoring from 4:00-6:00 on Mondays through Thursdays during the school year. If no evening programs are scheduled, tutors may continue to use the space until 7:00. Otherwise, they may continue tutoring elsewhere in the library until the library closes.
Using public computers 2017-06-22T11:17:28+00:00
  • Log in to our public PCs using your library card number and phone number.
  • Guests of the library may obtain a guest pass for computer use at the information desk.
  • Usage is limited to 60 minutes at a time per day for guest pass users.
  • Visit our policies page for Code of Conduct and Internet Use Agreement.
Volunteering at the library 2017-07-06T17:59:56+00:00

Our libraries could not succeed without all the additional help that comes from hundreds of volunteers each year.  Learn more about volunteering at the library:

Volunteer Page

Teen Volunteer Page

We are not part of Austin Public Library 2017-07-06T18:05:24+00:00

Austin Public Library and its 21 branches are supported by taxes through the City of Austin.  Westbank Libraries are a separate library district which aligns approximately with the Eanes School District and which is funded by a portion of sales tax collected in the area.  If you live in our district, your taxes support our library and membership is free. If you live outside our district, your taxes likely support Austin Public Library or another area library. If you wish to join our library we have several membership options available.

We have puzzles 2017-06-28T11:10:04+00:00

Check out the puzzle exchange at Laura’s Library located on the bottom shelves of the Reserve area. These are free to a good home, or bring them back when you are done.

Where to find test proctoring 2017-06-12T16:32:18+00:00

We do not offer exam proctoring services. Here are some local organizations that do proctoring for a fee:

Where to find a Notary Public 2017-06-28T11:33:02+00:00

Westlake Mail
3736 Bee Cave Road
West Lake Hills, TX 78746
(512) 328-3062

The UPS Store
3267 Bee Cave #107
Austin, Tx 78746
(512) 328-7933

Mail Center USA
3300 Bee Cave Rd #650
Austin, TX 78746

Wifi 2017-06-22T11:15:18+00:00
Our wireless Internet requires no password. The Libraries are not responsible for failure of a device to connect to the service. Library staff will not change the  settings on patron equipment. At this time, there is no printing available from personal devices. The Library reserves the right to terminate the Internet access privileges of any person not in compliance with this agreement. Serious abuses may result in a temporary or permanent ban from the library. Also see our Code of Conduct.